Location – Charlotte,NC
Company – Civility Localized
Services – Civic Innovator, Community Engagement Consulting + Government Contracts
Team members – Had 2 team members before program, now has 4 including:
Joined Grindaholics Anonymous December 2021 – Graduated May 2022 + Renewed
I was confused about the services I should offer. I knew that coaching and training on government contracts were valuable, but it was not a service that I wanted to do long-term. It was burning me out on discovery calls, sales calls, and trying to get in these high-ticket clients. It just didn’t feel authentic to me. That’s why I said, I’m, I’m good at this, and this could be successful, but I need to take a step back.
Before the program, I was confused about the services I wanted to offer. I didn’t know if I wanted to do B2B or coaching.
I felt like our message and brand were diluted by all the contractors I was working with because I would hire somebody to work on a project-by-project basis. That worked out for a while, but I wanted to have strong, skilled people working with us instead of just people that could do one thing for one project.
On a personal note, I was losing weight; I was in a bad relationship and not in a good place.
I’ve had coaches before, I learned a lot from the sales and marketing coach I worked with, but I knew that hiring and operations were the next steps.
I really valued the calls. I wasn’t always able to be present on the calls, but even the replays were so valuable to me.
Listening to other people’s experiences and the instructional side was great, especially the systems calls. I don’t use click up, but I still appreciated it because I don’t like when coaches give anecdotal advice and are just talking about, well, this is work for me. That’s fine to an extent, but I think you should have something that has been proven, you know, that’s industry-specific, something that I can use and apply on my own.
I loved the member vault platform to access curriculum material; it was so easy to use. The videos were well done, and I like how you had the Google docs copied so that you could make a copy of the Google doc. I used that for my whole hiring process.
I’ve recently used the “How to have a tough conversation” module and then how to structure your meetings for my team.
But all of the modules are very helpful.
Compared to before I joined the program, it’s night and day. Now I have a process for paying my contractors. I have a strategy for onboarding. I have a process for hiring. Whenever we do something new, I will ask my executive assistant to go ahead and drop that into our SOP folder, and we can use the SOP template from the templates you offer.
I can deflect on projects that I know are a “no” because now that I have a team, I have to think about them too. I can make a sound decision to take on or pass on work that fits the business and that feels good. Whereas before, I might have decided to go after a particular project or a specific client, knowing that it wasn’t a good fit, just to see if I could because I wasn’t impacting anybody else but myself. But now that I know my whole team is at stake, I’m not gonna waste their time.
I feel I have a lot off my plate that used to be on my plate, and that’s because I’ve hired people that I trust.
They really liked the application in the interview process. I felt I could get to know them and was not just taking a chance on random people. I’m like actually getting to know people before I hire them.
In my personal life, I just started dating someone new. I feel like I’m in a much better place. I have been able to save my Fridays, which is nice.
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